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- Is this color/style/model in stock?
Do you need to know if a certain model/style/color is in stock or back-ordered? Just fill
this form and submit it to us and you will receive a prompt answer. Just remember that our answer is based on the inventory at the moment we respond to you, we can not guarantee it will not change by the time you place your order and we process the order.
- I can't find this color/style/model on your website, do you have it?
Are you looking for a particular style and can't find it on our website? Chances are we have it! Just fill
this form and submit it to us and you will receive a prompt answer.
- What type of payments do you accept?
We accept PayPal, MasterCard, VISA and American Express. Your order will be charged when your order leaves our warehouse.
- What is your return policy?
30 days money back guarantee: A product may be returned or
exchanged if you are not satisfied with your purchase,
PROVIDED THE RETURNED PRODUCT IS IN NEW, UNUSED, AND UNWORN
CONDITION.
- Are the items original and brand new?
All items are original, first assortment and brand new - 100% guaranteed or your money back! Beware of counterfeit merchandise and always order through reliable resellers.
- How much is shipping?
Our flat-fee rates for shipping is the same regardless if you order one or five pairs.
Ground Shipping: FREE ($3.99 for orders below $150). Shipping time may be up to 12 days (excluding our processing time)
Three Day Delivery: $7.99. Shipping takes three business days (excluding our processing time)
Two Day Delivery: $14.99. Shipping takes two business days (excluding our processing time)
One Day Delivery: $24.99. Delivery next business day (excluding our processing time)
APO/FPO: $14.99. Shipping takes 7-14 days (excluding our processing time)
International: varies.
Our processing time is between 1 and 4 business days
- I live outside of USA, do you ship to my country and how much is shipping?
For country specific information
click
here.
- What is your Terms of Sales?
For our Terms of Sale and related information
click
here.
- Can I place my order by phone, mail or fax?
During high season we do not accept phone orders. In low season you may place a phone order by calling the toll free number on our frontpage. We do
accept mail and fax orders, go here and we will instantly email you a
mail/fax order form with instructions.
- How can I contact you?
If your answer can't be found on this page or its related forms then use this form being as specific as possible. We will contact you either by email or phone.
- I have another question
If your answer can't be found here please email us by using
this form.
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- How can I upgrade my order to a faster shipping option?
Use this form. We will notify you if your order was already processed and we were not able to upgrade you.
- I want to modify or change my order
Use this form immediately. We will notify you if your order was already processed and we were not able to modify your order.
- I need to cancel my order
Use this form immediately. We will notify you if your order was already processed and we were not able to cancel your order.
- What is the status of my order?
Use this form and we will answer you promptly. If your order was shipped we will send you the tracking information.
- Can you (re-) send me my tracking information?
Sure, just use the form above (Status of Order).
- I have another question
If your answer can't be found here please email us by using
this form.
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- An item is missing from my shipment
Use this form immediately. We will contact you promptly with information.
- I wish to return my item for an exchange
Use our exchange form here.
- I wish to return my item for a refund
Use our return form here.
- I received the wrong item or damaged item
Use this form immediately. We will contact you promptly with instructions.
- What is the status of my refund?
Use this form to our account dept.
- I have a warranty issue
Use this form. We will contact you promptly with instructions.
- I have another question
If your answer can't be found here please email us by using
this form.
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- We use
the latest technology to keep our shopping site safe for
its users.
Our site was developed and is constantly upgraded to meet
the most stringent demands by our customers and the credit
card companies.
The StarSunGlasses.com site supports secure on-line shopping
through Secure Socket Layer (SSL) technology. This means
that all information that you input during your shopping
is encrypted. You will know that you are in a safe and encrypted
area when you see the ”Closed Padlock” (in Internet Explorer)
or any other security signs that other browsers might use.
You can also double check that you are in a secure area
at the URL line of your browser. When accessing a secure
server the site address will change from http to https.
If your browser does not permit communication through a
secure server, you can always follow the procedure in ordering
by fax. StarSunGlasses.com strongly recommends online ordering
for fast and secure service.
Credit card use :
- We insist
that shopping on a secure site is safer than giving out
your credit card number by fax or telephone, cellular and
cordless phones in particular.
- To help protect against the use
of stolen credit cards, we use an address verification system
(AVS), which means that we check the billing address of the credit card before processing an order.
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